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FAQ

Straight answers.
No runaround.

The real answers, on permits, tear-offs, pricing, hidden conditions, payment, and warranties. We’d rather tell you straight than dress it up. Don’t see your question? Just call.

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Roof leaking right now? The line is answered 24/7 for active leaks. We tarp them, usually the next business day and weather allowing, and give you real timing on the call.

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Roof leaking right now?

The line is answered 24/7 for active leaks. We tarp active leaks, usually the next business day and weather allowing, and give you real timing on the call.

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25 questions, 3 groups.

Pick a topic to jump to its answers, or read straight through. The first one is open below.

Questions, answered

Everything, in plain English.

Process

How a job actually runs: permits, tear-offs, timelines, and what happens when we find a surprise under the old roof.

Do you pull permits?
Yes, on every project. No exceptions. New Mexico law requires a permit and final inspection on every reroof; it protects your insurance, resale, and you.
How long does a roof take?
Most residential roofs take 1 to 3 days, depending on size, system, and access.
What if you find a second layer or rotted decking under my roof?
We document it with photos and tell you before doing the work. Extra layers are $0.50/sq ft and replacement decking is $75/sheet, only as needed, always by approved change order. No surprises.
Will removing my roof void my HVAC or solar warranty?
It can if a third party moves equipment that’s still under its manufacturer’s warranty (the coverage that came with your HVAC or solar), so we flag it and coordinate licensed contractors. Ask us before selecting those add-ons.
My roof is leaking right now. What should I do?
Call us at 505-615-0646. The line is answered 24/7 for emergencies. First, move valuables clear of the leak and put a bucket under the drip; don’t get on the roof. We tarp active leaks, usually the next business day and weather allowing, and give you real timing on the call.
How soon can you come out to look at my roof?
It depends on what is already on the calendar. If the next day is open, we can often be there the next day. Usually it is within 2 to 3 business days, and sooner for an active leak. When you request a free estimate we reply, typically within one business day, with a real time for the visit.

Related: free estimate

What happens if it rains or snows on the day of my job?
We do not tear off or install in rain or snow, because a wet deck and wet underlayment cause the exact leaks a new roof is meant to stop. If weather moves in, we pause or reschedule and call you with the new date. There is no charge for a weather delay, and if your roof is already opened up we tarp it before we leave the site.
Do you tear off the old roof or go over it?
We always tear off to the structural deck. That lets us inspect the decking for rot or damage and install to spec. Roofing over an existing layer hides problems and can void both manufacturer and workmanship warranties.
My HOA has to approve the roof color. Can you work with that?
Yes. A lot of New Mexico neighborhoods have HOA guidelines for roof color, material, and profile. We work from your HOA’s approved list and match the right shingle line and color so your new roof clears review.
Do you clean out my gutters after the job?
Yes. Clearing tear-off debris out of your gutters and downspouts is part of every Paramount tear-off, along with a magnetic nail sweep and a final walk of the property. It’s included, not a separate line item.

Related: Debris removal

Money & payment

What it costs, how the deposit works, and the ways you can pay: cash, check, or Wisetack financing. No credit cards, no hidden fees.

Why am I charged for more material than my roof’s square footage?
Every roofing estimate includes a standard 10% waste/overage factor: material is lost to cuts, valleys, hips, ridges, starter and cap courses. It ensures we don’t run short mid-project (which causes delays and color/dye-lot mismatches). Unused overage stays with you.
Do you offer financing?
Yes. Monthly payments through Wisetack, with a soft-check prequalification that won’t affect your credit. See our Financing page.

Related: Financing

How much does a new roof cost?
It depends on the size, roofing system, and the condition of what’s underneath. The best way to know is a free in-person estimate, or you can get an instant quote using our Instant Quote tool. A 50% deposit is due to schedule the job and buy materials.

Related: Instant Quote tool

How do I pay, and what’s the deposit?
We accept cash, check, or Wisetack financing. We don’t take credit cards. A 50% deposit is due when you schedule (it covers materials); the remaining 50% is due on completion.
Can I get my deposit back if I change my mind?
New Mexico gives you a short right-to-cancel window after you sign, with no penalty or obligation. Our Terms page spells out exactly how long you have and how to send notice. The 50% deposit goes toward scheduling your job and ordering your materials, so once that window has passed it has already been put to work.

Related: Terms

What does Paramount Care cost?
A residential plan is $29 a month, month to month with no contract, plus applicable New Mexico gross receipts tax added at billing. You can cancel any time, and if that lands partway through a month we refund the unused part.

Related: Paramount Care

Coverage & service area

Warranties, insurance claims, the materials we install, and the New Mexico towns we cover.

What warranties come with my roof?
A manufacturer material warranty plus our 10-year workmanship warranty (3-year on maintenance). Coverage varies by system. See our Warranties page.

Related: Warranties

What areas do you serve?
Rio Rancho, Albuquerque, and Placitas, plus the greater metro: Corrales, Bernalillo, Los Ranchos de Albuquerque, Sandia Park, Cedar Crest, and the East Mountains. We also work in these Albuquerque and Rio Rancho neighborhoods: Enchanted Hills, Northern Meadows, North Hills, North Valley, Taylor Ranch, Ventana Ranch, North Albuquerque Acres, Sandia Heights, High Desert, Tanoan East, Tanoan Community, Nob Hill, University Heights, Downtown, and Four Hills Village.
Do you work with insurance or storm-damage claims?
Yes. We inspect the damage, document it with dated photos, and can meet your adjuster on the roof so nothing gets missed. Once the scope is approved, we bill to that scope. No upsells. See our insurance claims page for the full process.

Related: insurance claims page

What roofing materials do you install?
Metal panels (sourced from Metal Center, Albuquerque’s local manufacturer, with a manufacturer material warranty), Owens Corning Duration shingles, tile lift-and-reset, and TPO/flat roofing systems.
How long should a new roof last in New Mexico?
In our high-UV climate, architectural asphalt shingles are generally rated for about 20 to 30 years and tend toward the lower end, because the intense sun ages them faster than it would in a milder place. A quality metal roof is a different category and can last roughly 40 to 70 years. Tile can last for decades, but the waterproof underlayment beneath it usually needs replacing in about 20 to 30 years.

Related: Metal vs. shingle in the New Mexico sun

Does hail dent a metal roof?
It can. Metal usually holds up structurally, but a hard hailstone can leave dents. Those dents are typically cosmetic rather than a leak, though some homeowners dislike the look. Standing-seam and thicker-gauge panels tend to handle impact better than thin, exposed-fastener panels.

Related: Metal vs. shingle in the New Mexico sun

What happens on a Paramount Care visit?
Once a year we come out, inspect every seam and every spot where something comes through the roof, and reseal with silicone anywhere age and weather have started to show. You then get a Roof Health Report: a drone overview, time-stamped photos, and a written condition assessment, emailed the day it is produced and yours to keep.

Related: Paramount Care

Who can sign up for Paramount Care?
Paramount Care is offered on roofs we have installed or maintained, either at the time of that service or within 30 days after. It’s not a self-serve sign-up: we confirm the roof qualifies first, then get you enrolled.

Related: Paramount Care

I’m already a Care member. Who do I call?
If you’re already a Care member and something comes up between visits, call us at 505-615-0646. We schedule your annual visit ahead of time so you don’t have to track it, and the line is there whenever you need it in between.

How we operate

The short version of every answer above.

Most of the questions come down to four promises. Here’s how Paramount works, on every job, no exceptions.

Permitted on every project

New Mexico law requires a permit and a final inspection on every reroof, and plenty of contractors skip it. We don’t: it protects your insurance, your resale value, and you.

Always a full tear-off

We strip the old roof down to the structural deck, never layer over it. Roofing over an existing layer hides rot and can void both the manufacturer and workmanship warranties.

No surprise charges

If we find a buried layer or rotted decking after the tear-off, we stop, photograph it, and explain it. Nothing extra happens without a signed change order: typical add-on rates, never a guess.

Pay in two halves

A 50% deposit when you schedule (it buys your materials), then the remaining 50% on completion. Cash, check, or Wisetack financing. We don’t take credit cards.

Still have a question? Call us.

Get a straight answer, not a script. We’ll tell you what your roof actually needs, and if your roof is leaking right now, the line is answered 24/7.

Get a free estimateCall 505-615-0646