Emergency & Storm Response

Roof emergency?
We answer 24/7.

Active leak, fresh storm damage, or a roof that’s opened up? Call now — a real person answers day or night, and we’ll get to you fast across the greater Albuquerque metro.

Answered 24/7 — day, night, weekends & holidays

Call now

505-615-0646

Tap to call 505-615-0646

Not an active emergency? Request an inspection and we’ll come take a look on a schedule that works.

Roofing work by Paramount Roofing in New Mexico

4.9200+ Google reviewsLicensed, bonded & insured · NM GS-21 #400113Owens Corning Preferred Contractor 10-yr workmanship warranty

How we respond

On the phone, then on the roof — fast.

An emergency call isn’t a sales visit. It’s four things, done in order: get to you, stop the water, find the real source, and document everything for your claim. Here’s what that looks like.

On-site assessment

We get to you fast across the greater Albuquerque metro and get eyes on the roof to see exactly what's happening — and how urgent it is.

Temporary stabilization

When the weather and the roof allow it, we tarp and stabilize the opening to stop more water getting in while we plan the real repair.

Leak-source diagnosis

We find where the water actually gets in — not just where the stain shows up on your ceiling. Water travels; the entry point is rarely above the drip.

Documented for your claim

We photograph the damage and the work as we go, so you have dated, detailed proof for your insurance — not just our word for it.

Why the source matters

The stain on your ceiling isn’t the leak.

Water almost never enters directly above where it shows up inside. It runs along the underside of the deck, follows a rafter, and drips where it finds a seam — sometimes feet away from where it actually got in. Patch the stain and you’ve fixed nothing; the next storm proves it.

So we trace it back to the real entry point — a lifted flashing, a failed pipe boot, a cracked tile, a nail backing out — and fix that. A leak stopped at the source stays stopped.

Documented for your insurance

As we work, we photograph the damage and what we do about it — dated, detailed, and organized for an adjuster. That record is often the difference between a claim that gets paid and one that gets questioned. Here’s how we help with insurance claims.

From a real inspection

Finding an active leak at its source.

This roof had an active leak. The trick isn’t patching where the water shows up inside, it’s finding where it actually gets in. Here’s how we traced it.

What we found

The leak traced back to the scupper, where water drains off the roof. That’s the usual entry point when a leak shows up near a wall.
The wall flashings were cracking open across the roof, and a couple of the skylights were cracked too.

How we fix it

We seal and coat the wall flashings with silicone and reseal every roof penetration, so water stops finding its way in.
Where runoff was beating down and wearing out the roof, we add conductor heads and downspouts to carry it away cleanly. This roof was still serviceable, so it needed servicing, not replacing.

Request an inspection Call 505-615-0646

Flat roof leak inspection · ABQ metro

An actual Paramount Roofing roof inspection.

While you wait

What to do right now.

You’ve called — good. While we’re on the way, three things make a real difference to how much damage you end up with. None of them involve getting on the roof.

Call us first

The faster we know, the faster we can stop the water and limit the damage inside. Call now — don't wait for the rain to stop. The phone is answered around the clock.

Protect what's below

Move furniture and valuables away from the leak, and put down buckets or a tarp inside to catch the water. Don't get on the roof yourself — a wet roof is genuinely dangerous, and that's our job.

Photograph the damage

Snap photos of the interior damage and anything you can safely see from the ground. Dated photos help your insurance claim — and we'll document the rest properly when we arrive.

Is this an emergency?

Call now, or schedule it — we’ll tell you straight.

Not every roof problem needs a midnight call, and we won’t pretend otherwise. If water’s coming in or the roof is open, call. If it can safely wait, our standard roof repair process is the better — and usually cheaper — route.

Call us now if

Water actively dripping or running into your home during or right after a storm
A section of roof torn open, lifted, or peeled back by wind
A tree limb or debris that has punctured the roof
A ceiling that's sagging, bulging, or staining fast in front of you

Call 505-615-0646

It can probably wait if

An old stain that isn't growing and there's no active drip
A few shingles or tiles down with no leak showing inside
A small drip you've caught in a bucket and the weather has cleared
Routine wear you've been meaning to have looked at

See our roof repair process

Questions

Emergency questions, answered.

Is someone really there at 2 a.m. on a holiday?

Yes. The line at 505-615-0646 is answered around the clock — nights, weekends, and holidays included — because a roof doesn't pick a convenient time to fail. Call when it happens, not when the office opens.

How fast can you get here?

We get to you fast across the greater Albuquerque metro, and we'll give you a straight answer on timing when you call — not a number we can't keep. During a widespread storm, calling sooner puts you earlier in line.

What counts as a roofing emergency?

Anything letting water into your home right now, or a roof that's been torn open by wind or debris — an active leak, a section peeled back, a puncture, a ceiling staining in front of you. If it can safely wait for a scheduled visit, our standard roof repair process is the better fit.

Do you charge for the emergency call?

We'll be upfront about any cost before we head out — no surprises. Emergency and after-hours work carries different costs than a scheduled daytime repair, and if the damage is from a covered storm event, much of it often runs through your insurance claim. We'll walk you through it on the phone.

Will you work with my insurance company?

Yes. We photograph and document the damage and the work as we go, which gives you the dated, detailed proof an adjuster wants to see. We can't file the claim for you, but we make your side of it as easy and well-supported as possible — see our insurance claims page for how the process works.

Can you stop the leak today, even if the full repair takes longer?

Usually, yes. When the weather and roof allow it safely, we stabilize and tarp the opening to stop more water getting in, then schedule the permanent repair once things are dry and we can do it right. Stopping the bleeding comes first.

Water’s coming in? Don’t wait it out.

Once you’re safe, we take over — stop the water, find the source, and document it all for your claim. See our roof repair process and how we help with insurance claims after a storm.

Call 505-615-0646 Request an inspection

Answered 24/7 — day, night, weekends & holidays — across the greater Albuquerque metro.

Roof emergency?We answer 24/7.